Application Maintenence
& Support
Application support and maintenance are aimed at the persistent updating, modifying and re-assessing of software applications to rectify flaws and enhance the system performance. It also ensures that the applications meet the evolving business needs. Constant support enables the business to continuously reinvent and align the system a way ahead. Support reduces the frequency of hitches avoiding business losses. Application management and maintenance is the key element towards improving the quality and extending the life of the applications.
If you have a legacy application which you need to modernize or add extra features, all your needs can be fulfilled. We offer continuous support for constant enhancements, renovation, and creation. We provide you a steadfast and expert team backing you up round-the-clock. We make sure of a deep examination of your necessities and linger our association with continuous support and maintenance.
Due to recent happenings around the world, information technology has rocketed like never before. Organizations are likely to incorporate significant changes in their systems. Application maintenance and support is the need of the hour.
What we do at Smilax?
If you want to upgrade your project, implement innovative features, or if you need an update to the legacy code to keep up with the changing technology, we are 24X7 available for any help. With our Application Maintenance & Support Services we guarantee to advance and extend the lifetime of your application.
We do full time support, troubleshooting, performance monitoring, application stability. We offer our post application release services to confirm your solution secure, flawless operation and enhanced performance. Our expert squad provides simplified support and maintenance for the projects and allows continuous upgrading and consistency. We prioritize and route our services. Ours is a multi-level support system using remedial, pre-emptive approach across the domains. Our service and support include the below given, to name a few.
  • Bug fixing and troubleshooting
  • Existing application maintenance
  • Upgrades
  • Performance tuning
  • Quality assurance and Testing
  • Data Security
  • 24X7 support
We provide a 3-level support system. Identifying the problem, root cause analysis and fixing the issue.
  • L-1: Basic support, performance monitoring, error tracking and bug fixing
  • L-2: Configuring servers, infrastructure modification etc
  • L-3: This level deals with complex issues and issues regarding the source code and implementing new features if needed.
With our application maintenance and support services, we ensure you a thorough view of your application, its security and its infrastructure before any vulnerabilities arise. We focus on the steadiness of your applications and optimization of the services provided.